Coronavirus Preparations

The health and wellness of our members and employees are of the utmost importance to us. We are monitoring developments related to the coronavirus (COVID-19) and have taken precautions and are following the guidance and proactive steps from local health officials. We continue to sanitize work areas nightly and have implemented measures to help employees remain healthy and protect others around them.

The Willowbrook and Travis branches will remain closed until further notice. Services at the Memorial branch will be limited to the drive up and ATM, and emergency appointments only for in-person assistance. ATM services will remain available at the Willowbrook branch for deposits and cash withdrawals. If you absolutely must visit us in person, please log in to online banking to schedule an appointment at the Memorial branch using the Message Center. Please note that we do offer additional tools and resources to help you do your banking without having to walk into a branch should you choose not to.

COVID-19 Scams

Several scams have surfaced in response to fears surrounding the COVID-19 pandemic. As a valued HPCU member, we want to keep you updated on the scams that you should be aware of as you’re navigating through this uncertain time. Please protect yourself and your loved ones by staying on the lookout for the scams listed below.

Practicing safety is a good idea at all times, but it’s especially important to be on your guard during a pandemic. Here are some safety tips to protect yourself:

  • Hang up on robocalls immediately. Although some recordings will say that pressing a number will let you speak to a live operator or remove you from a call list, doing so may actually increase the number of robocalls you receive.
  • Don’t click any links in emails or text messages from sources you don’t recognize. Doing so could download viruses and malware to your device.
  • Fact check information you receive, especially if it seems too good to be true. Even well-meaning people may unintentionally pass on incorrect information. Check your facts with the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) websites. You may also check the Federal Trade Commission (FTC) website for information on current COVID-19 scams.

Please use a healthy amount of skepticism with regard to COVID-19 claims, online sellers, and requests for donations. Your vigilance could save you and your loved ones a lot of money and stress.

Although there are criminals looking to take advantage of people during troubling times, there are still legitimate organizations who want to help you. HPCU is one of those organizations. If you are worried about future payments on your HPCU loan or credit card, please call 713.225.6367 for assistance from our lending services team. Like always, HPCU remains a resource for your financial health as we work through the COVID-19 pandemic together.

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