New Credit Card Interface is Here!

We're pleased to share the new, easy-to-navigate interface for accessing your credit card information is HERE!

Designed to optimize your experience, the new and modernized interface can be used with any mobile device, including smartphones and tablets.

The new platform is now available within online and mobile banking.

New Features Being Added:

  • Create a pin for your credit card 
  • Change the pin for your credit card
  • Activate you credit card

Important Note: The cutoff time for payments in the updated credit card interface will be 5:00 PM CST.

What you need to know?

Commonly asked questions and important things to know about the new upgrade.

  • What if my payment was due between June 20 and June 23?
    • All payments due dates during the upgrade will be pushed to be on or after June 24. If you incur a fee resulting from the upgrade, please give HPCU a call and we will refund any fees associated with the upgrade. 
  • Will my "shared access" in HPCU's online/mobile banking be affected?
    • Yes. If you had shared access set up for your credit card, you will need to setup your shared access again now that the update is complete. 

Important Payment Information:

  • Will my credit card account number change?
    • Yes. Your credit card account number (different from your HPCU member/account number) will change after the upgrade. You can find your new account number by speaking to an HPCU representative. 
  • Will my credit card number change?
    • No. Your credit card number will not change as a result of the upgrade. 
  • Will I need to update my credit card payments?
    • If your credit card payment was set up through HPCU's online/mobile Banking system, another financial institution, HPCU's bill pay system, or a third-party bill pay system, you will need to update your payment information.
    • If your payment was set up through your current HPCU credit card interface or an HPCU representative, you will not need to take any action after the upgrade.

 If you have any questions pertaining to the new changes please contact us by emailing HPCU@HPCU.COOP or giving us a call at 713.986.0200.


 

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